"Although rarely needed, Unitask Support is excellent and has always responded the same day, usually within the same hour."

-Preston Price, DBA Emergency Medical Services Corporation

A relationship with Unitask doesn’t end with the sale – that’s just where it starts. For some, just knowing there is a dedicated team of experts standing by to help get the most from Unitask products is validation of a wise business decision. Still others want an omni‐available resource for real‐time, 24 X 7 support and maintenance. Either way, Unitask has a tailored option that fits both the needs and budget of the E‐Business Suite customer. Review the following Unitask maintenance and support level options.

The following table includes Unitask's various maintenance support levels and benefits.

Basic Maintenance Support

For the budget conscious, the ability to learn form others often outweighs the constraints of the budget. For those that simply want access to best practices, the knowledge is for you. Available via the self-service portal, the Unitask Knowledge Base is a great place to find answers for customers just like you!

Empowered Maintenance Support

Need more? In utilizing the Empowered Unitask support offering, the knowledge base remains available around the clock, with all bug fixes available for you on a best effort basis. Keep up to date with the best practices of the user base, as well as the latest patches for the Unitask solution.

Enterprise Maintenance Support

Enterprise Maintenance Support is traditionally procured with the licensing of Unitask software. This maintenance offering shall include the following:

• On-line service portal for automated bug submission
• A toll-free Customer Support line
• 8 hours a day, 5 days a week
• Problem solving
• Problem tracking
• Bug reporting
• Clarification of documentation
• Version Updates
• Bug fixes

Extended Enterprise Maintenance Support

Should the election be made for Extended Enterprise Maintenance Support, then Unitask's Extended Enterprise Maintenance Service and Support is the option. Providing all the benefits of the Enterprise Support Service, Extended Support provides 7 X Forever support for the Enterprise. Extended Enterprise Maintenance Support shall include the following:

• On-line service portal for automated bug submission
• A toll-free Customer Support line
• 24 hours a day, 7 days a week
• Problem solving
• Problem tracking
• Bug reporting
• Clarification of documentation
• Version Updates
• Bug fixes