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KCI increase user satisfaction while
eliminating printer setup and management using Print
Director
Industry
KCI Technologies Inc., a multi-disciplined
engineering firm with offices in the Northeast,
Southeast and Mid-Atlantic.
Business Situation
When moved to production in 2001, the Oracle
E-Business Suite at KCI was configured to send
output to only a handful of HP printers. Over
time, users acquired more and more printers
expecting to be able to print Oracle reports.
Because of the resource constraints and the
printer management limitations in the Oracle
E-Business Suite, this expectation could not be
met.
Benefits
After discovering Print Director on the web and
testing its ability via the online demo, KCI
installed the “plug and play” solution for
Oracle printing in its environment for
evaluation. Print Director enabled the user
community to print to any printer, even at
remote offices or from home computers,
eliminated the need for KCI’s IT department to
configure new printers, and significantly
reduced printer-related support calls.
Read the entire Customer Success Story
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